Refund
Refund Policy
Use this guide from Nalgene to review returns, exchanges, and refunds. This page applies specifically to nalgenew.shop.
Our approach at Nalgene to starting a request
For Nalgene customers at nalgenew.shop, this section explains starting a request. A return or exchange begins when you, contact us at Support@Nalgenew.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Nalgene: condition of returns
For purchases made through nalgenew.shop, Nalgene applies the following guidance on condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at Nalgene to refund timing
The following refund timing guidance applies to the Nalgene storefront at nalgenew.shop. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
eligibility at Nalgene
Nalgene publishes this eligibility guidance for customers using nalgenew.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
What Nalgene customers should know about support
Customers using nalgenew.shop can rely on the following Nalgene guidance about support. For return or exchange assistance, contact Support@Nalgenew.shop or 6197219349.
How Nalgene handles order problems
For Nalgene customers at nalgenew.shop, this section explains order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Our approach at Nalgene to exceptions
Customers using nalgenew.shop can rely on the following Nalgene guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenew.shop
Phone: 6197219349
Physical address: 305 Boardwalk, Atlantic City, New Jersey, 08401, United States